Cancellation Policy – Pure Lingerie
At Pure Lingerie, we understand that plans change, and you may need to modify or cancel your order. We strive to process and ship orders as quickly as possible, so we have a limited window for cancellations. Please read our cancellation policy carefully before placing your order.
Order Cancellation Window
You can request an order cancellation within 2 hours of placing your order by contacting our customer support team at cancellation@purelingerie.com.au or +91 9309445520.
After this time frame, your order will be processed for dispatch, and cancellation may not be possible.
Shipped Orders
Once your order has been processed and shipped, we cannot cancel the order. If you no longer want the item, you may check our Returns & Exchanges Policy to see if your purchase is eligible for return.
Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method within 5-7 business days.
Please note that processing times may vary depending on your bank or payment provider.
Final Sale & Custom Orders
Items marked as Final Sale or custom-made lingerie cannot be canceled or refunded once the order is placed.
This includes limited-edition collections, personalized items, and intimate wear that cannot be resold due to hygiene reasons.
Need Help?
If you need to cancel or modify your order, please reach out to our customer service team as soon as possible. We’re here to assist you!
Email: cancellation@purelingerie.com.au
Phone: +91 9309445520
Thank you for shopping with Pure Lingerie—we appreciate your support and understanding!